But ATOL protection does not apply to all holiday and travel services on StudentUniverse.co.uk. Delta and American Airlines are just two examples of major airlines now allowing credit to be used through 2021. If you do not wish to cancel online we can help you faster if you provide as much information as possible when you reach out to us please provide the following information: Please dont! While we will make every attempt to keep this information up to date, we will not assume any responsibility for its accuracy as airlines reserve the right to make changes to their frequent flyer program without advance notice. We offer more than just airfare for students; we offer fares for Youth (ages 16-25), Faculty and airfare for everyone else. Fulfillment of a request cannot be guaranteed. If you would like to book a stopover for your flight, you will need to contact us directly to speak with an agent. If you want to pay separately, you will need to make multiple purchases. It is your responsibility to ensure that you have valid travel documentation, including but not limited to passports, visas, transit visas, green cards, and/or certificates of authenticity, which meet the requirements of immigration and other government authorities at every destination. Please check your applicable loyalty program for the specific terms of your membership. If youd like to check what your airline is offering, you can check out the airline policies directly. You will be asked to pay our administration charge of 50 per passenger per booking (or such other amount specified in your travel documents), plus any additional travel service provider change or cancellation fees. In addition, travelers returning to the US from abroad will be required to quarantine at home for 7 days after traveling. Its possible that your friend may have qualified for something, but more likely that your friend received a refund in the form of a future travel credit. StudentUniverse is not an insurance company. Failure to have documentation may result in denied boarding or denied entry and you will lose the full value of your ticket(s). Studentuniverse Refund Policy Promo Code : r/BeamOffers We have unique discounts available for students and anyone under 30. You will need to have the card number, expiration date, CCV (3 or 4 digit security code), name as it appears on the credit card and the billing address. Where the combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018 ("Package Travel Regulations") you will benefit from all EU rights applying to packages. Please confirm which airline your credit is with by visiting My Wallet. We are trying to help as many people as possible as quickly as we can. We will ask you for details about your experience to forward to our technical support team. In these circumstances (except where you have failed to pay the final balance) you can either have a refund of all money paid or, if available, accept an offer of alternative travel arrangements of comparable standard (we will refund any price difference if the alternative is of a lower value). This means different things depending on the airline, but for most major airlines at this point it means we can cancel your current flight and provide a future travel credit equal to the remaining value of your ticket. Sometimes airlines provide us with fares they do not want displayed to the general public. No representation or description of the protection made by StudentUniverse to you constitutes a binding assurance or promise about the protection, and you agree not to rely upon any such representation. However, sometimes the deal may not be available for all dates or to/from all airports. Heres some answers to the top questions we are getting and information to help us help you faster. For all travel we strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. If any dispute arises between you and us, the laws of England and the jurisdiction of the English Courts will apply. Without derogation of the obligation to arbitrate, any court proceedings relating to a Dispute, including but not limited to confirmation or vacatur of any arbitral award, shall be conducted exclusively in the state or federal courts sitting in Boston, Massachusetts. We strive to make sure your travel arrangements are satisfactory. In addition, StudentUniverse has its own cancellation policies and rules to which you also agree: Cancellation received 60 days or more before departure of first product to depart in relevant booking: Deposit to be held. StudentUniverse has negotiated with more than 220 airlines from Air Canada to WestJet to American Airlines and more. Most airline tickets do allow changes for a fee, plus any difference in fare. advance purchase tickets and non-flexible fares) may not be changeable after a reservation has been made and any alteration could incur a cancellation charge of up to 100% of the service cost. DONT BUY REFUND POLICIES. No one other than a party to this agreement, their successors and permitted assignees, shall have any right to enforce any of the terms of this agreement, including under the Contracts (Rights of Third Parties) Act 1999. How do I change or cancel my flight ticket due to COVID-19 / Coronavirus? Tuition. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. All individuals departing from the United States of America must be in possession of a valid passport. Sign up. How do I book seat assignments and meal requests? The Student Union charges for various services including, but not limited to, audio-visual equipment rental, facility rental, technical assistance, and graphic design and related printed/copying. Please speak to one of our consultants for further details. Ticket holders must have current student or academic/teaching staff identification and/or proof of age with them when travelling. Then, on that page pick the best promo code, or deals, you interested and click the 'View Coupon' button. Please know that we understand and empathize with your frustration over this situation. If your search has some of these special fares available it will be messaged in the search results. For more information about financial protection and the ATOL Certificate go to atol.org.uk/ATOLCertificate. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. We understand a lot of events have been cancelled due to concerns over COVID-19. However, you agree to look solely to the insurer, and not to StudentUniverse, its affiliates, parent company, shareholders, officers, directors, agents, employees, or contractors with respect to any policy of insurance purchased or offered through the StudentUniverse or affiliate websites. Once you call, you can leave your number for a call back when we get to your place in line. Refunds will only be made available to the person named on the booking payment receipt, unless otherwise agreed in writing by all travellers listed on a booking. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts not listed will not be ATOL protected. We can arrange travel insurance for you or provide you with a quote or general information about the travel insurance options available to you. No, all flights are non-transferable and cannot be used by anyone other than the ticket holder. When assisting with an international travel booking, we will assume that all travellers on the booking have a valid passport. If, after our confirmation has been issued, you wish to change your travel arrangements in any way, for example your chosen travel dates or accommodation, we will do our utmost to make these changes but it may not always be possible. If your query is not urgent, please expect a delay in receiving a response. Take advantage of our promo codes and special offers to save even more. Any claims that may fall under the relevant travel protection policy must be submitted directly to the insurance company identified in the policy. 5 months later I am still trying to get my $900 back from this scam. We do not accept any liability or costs incurred that may result from these changes, other than in accordance with the Package Travel Regulations. If you do not, for any reason, any refundable amounts will be forfeited to the airline. period of more than twenty-four hours or include overnight accommodation. Although we specialize in student and youth discounts, most of our promo codes apply for all ages. All refunds will be delayed until the situation stabilizes. In particular, you agree that in certain circumstances (such as where you request us to book international travel for you), we are permitted to disclose your personal information to overseas recipients. If you do not wish to sign up, some bookings will allow you to "Continue as Guest". In the event of schedule changes, failure to reconfirm any sector of your itinerary may result in you needing to purchase a new flight. The active codes can always be found on our Promo Codes Page. Maybe. If you do not check-in on time or cancel your flights prior to departure, the airline can cancel out your flight and any subsequent flights, and prohibit any changes or refunds. If you cancel within 24 hours for bookings greater than 7 days in advance, some airlines allow free cancellations. Along with helping students with special offers and discounts, the StudentUniverse holds the right to check and verify a student's identity. Yes! LAST UPDATED: March 3rd, 2023. Please advise your consultant of any special requirements that you may have, for example, special meals, medical requirements, and so on. This fee may be reduced from our standard fee due to the circumstances, and used to cover things like the costs of requesting a refund on your behalf. Such terms and conditions may be disclosed by use of hypertext links. At this time, many airlines have delayed issuing refunds to focus on customer service and protecting passengers, but please know we will advocate on your behalf. All you have to do to unlock our exclusive student and youth fares is sign up for a FREE membership. Choose one of them and take advantage of the discount! In some cases, failure to present required vaccination documentation (e.g.