Secondary ticketing websites - GOV.UK But organisers of some of the events said GES SL could not possibly have all of the tickets it was advertising. This does not affect our editorial independence. If you click on them we may earn a small commission. Are investors underestimating the impact of rate rises? viagogo Pay & benefits reviews Review this company. 6.3 Allocation of Risk. According to anonymously submitted Glassdoor reviews, Viagogo employees rate their compensation and benefits as 2.8 out of 5. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. What is the viagogo complaint handling process? You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. Your first port of call was to query this with Viagogo, which said it had paid the money to a card that was registered on your account, under your name. This website is legit and very popular in selling tickets for all kinds of events. We may investigate complaints and violations of our policies. Can I Get a Refund from Viagogo? - GetHuman Mixing up card details may feel like a silly mistake, but it is one that is very easy to make. Viagogo Questions (page 10) | ProductReview.com.au This fee is displayed in the check-out process and covers the cost of maintaining the viagogo platform, guaranteeing tickets and providing customer service. Viagogo may have to pay back millions of pounds to fans viagogo - Buy & Sell Concert, Sport & Theatre Tickets Touts jailed for fraud over ticket reselling ordered to pay 6.2m, Ticket resale sites could face closure threat in crackdown on touts, Parasitic ticket touts undermining music festivals Covid tracing, Viagogo's $4bn takeover of StubHub partially blocked, Viagogo offers UK regulator deal in StubHub merger bid, Most tickets on Viagogo and Stubhub sold by 'professional resellers', Competition watchdog intervenes in Viagogo's $4bn takeover of StubHub, StubHub forced to add warning that resold tickets might be invalid. The CMA, which has repeatedly clashed with Viagogo and StubHub over breaches of consumer law, is already scrutinising the merger of the two companies. To add to the confusion, I was refunded the 9 delivery fee I paid for the original tickets to my correct credit card. This fee is displayed in the selling process and covers the cost of marketing your tickets to millions of potential buyers worldwide. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. 2.12 Seller Payment. Viagogo Won't pay me for my sold tickets. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. Apparently not. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. Viagogo - PayPal Community The Sellers and the Buyers are hereafter jointly referred to as the Members. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. Please note this does not include any sales or value added tax that may be payable on viagogos fees. Contact your bank or credit card company to verify the authorisation of payment to viagogo. If this is also unsuccessful We will not offer a refund. But for its part, Viagogo having checked your account for evidence of fraud and not found any was understandably unwilling to issue a refund when the money had been paid to a card under your name, which you had seemingly registered on to your account. If it completes and they do not refund or you don't get your item then you can open a paypal dispute. viagogo - Buy & Sell Concert, Sport & Theater Tickets Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. I have since learned that Viagogo pay Google well to turn up first in these searches making people believe that . Can I deliver the tickets using a different delivery method? 3.1 Accurate Descriptions. $39.99 a month + selling fees. The practice helps touts supercharge profits because they do not need to buy tickets they might not be able to sell, only spending to fulfil firm orders. Get a discount code to save on your internet security, Listen to podcasts and books for less with these offers, Get the ultimate broadband and entertainment bundle, Get great deals on existing and new plans, Have a clean house and save money with these offers, As chip designer Arm chooses to float in US Ex-chancellor warns London stock market now 'less attractive'. How do I unsubscribe from your newsletter? viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Say that you only used the tickets because you have a duty by law to keep your losses to a minimum. It can be easy to mix up card details when shopping online, as many sites will require users to save their details, or auto-fill them when they are making a purchase. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. I find it inconceivable that a rogue offshore business, already under the investigation of UK regulators and with such a chequered history, can continue to operate in this way. Almost all retailers now have an option to 'save this card for faster check-out next time'. We are not involved in the actual transactions between Buyers and Sellers. How do I unsubscribe from your newsletter? Dodgy tickets, huge mark-ups - what is Viagogo really up to? You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. Simple Ways to Contact Viagogo: 9 Steps (with Pictures) - wikiHow Borrowing on cars balloons to record levels: Some 41BILLION was locked up in motor finance last year - is this a worry during a cost-of-living squeeze? Check out our video below for advice on how to avoid ticketing scams. . When she made her payment, she used a card you then used regularly, but which is now lying dormant and which you had both forgotten about. A second source, with knowledge of that company, said it was run by a senior employee at StubHub in Spain. Viagogo doesn't sell tickets themselves, but provides a platform for resellers to sell tickets, in a similar way to Ebay or Gumtree. Thus, the ticket price shown (before our fees) may include sales or value added tax (US or other) as appropriate. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. Clear. The website is back targeting Australian events just months after it was ordered to pay a $7 million fine when the Federal Court found last year it broke four consumer laws, including previously misleading consumers "it was the 'official' seller of tickets to particular events when it was not." Information released by Viagogo showed that touts have grabbed thousands of pounds worth of tickets to see artists such as Ariana Grande and Fleetwood Mac, which they then advertise to music fans . Under Section 75 of the Consumer Credit Act, your credit card company is jointly liable for any breach of contract or misrepresentation. A Viagogo spokesperson said: 'This customer successfully bought and sold tickets using Viagogo and we are satisfied that this situation is resolved, after he recently confirmed in an email to us that he had located the nominated bank account, in his name, which contained the sale payments we deposited into it in November last year. The Viagogo Guarantee allows you to make claims if you receive the wrong tickets from a seller. . For American Express this is the 4 numbers on the front, right hand side of your card. Learn how. 'Don't buy tickets from Viagogo' - a warning from Martin 4.3 Sellers Shall Not Include Promotional Material with Tickets. AXS cannot validate any tickets purchased from Viagogo, StubHub, or any unauthorised third party vendor. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments.
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