$287 for two tickets to Paw Patrol when the face value of the tickets was $29, or $58 for two. Newshub confirmed the prices on Viagogo were selling at a significanty higher price. Each refund request must be individually assessed under the relevant legal authority or administrative rules.. (The final Australian dollar price for our two tickets was $445.). Third, watch out for drip pricing. Please note this does not include any sales or value added tax that may be payable on viagogos fees. viagogo - Buy & Sell Concert, Sport & Theater Tickets Viagogo40.5StubHub - SportBusiness The message from Viagogo is "please note these tickets may not be available again if you abandon them''. PLEASE REPORT THEM TO PREVENT MORE VICTIM! This means the advertised price looks cheap, but extra fees and charges get added at the last moment. 2.9 a) Exception to Sellers Obligation to Confirm. To post a ticket for sale on viagogo You must first register with the Site. 3.2 Other Information. 6.6 No Agency. The world's largest selection of tickets is now at your fingertips - find the perfect tickets today with the viagogo app. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. This may limit your ability to be grantedanother visa. I bought 2 blackpink ticket a month before the concert for 550eur per person. I understand the answer but I dont like it. Viagogo promises that all tickets sold will arrive on time for the event and they will resolve any issues. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. 6.10 Notices. With less than 48hours to go until the event, viagogo emailed to say the tickets were no longer available and my only option was to accept a refund. Send the completed form to the office processing your application. Genuine tickets had not been available eight months before the match, when Docherty bought his fake tickets on Viagogo. (Subclass 870) Sponsored Parent (Temporary) visa. In certain circumstances the payer of a VAC for a Partner visa may be able to receive a refund. viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. We will not allow You to buy or sell tickets before You have registered with Us. 6.2 Waiver of Consequential Damages; Liability Limit. Generally, a VAC willonly be refunded in certain circumstances, including if: If you reverse or cancel a payment for your application: Refunds for the Skilling Australians Fund Levy are only possible for limited reasons. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. This is so we can promote the sale of tickets and items that You list for sale. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. From the 'My Payments' drop-down tab, select 'Manage Payments', Previous payments and their status will be displayed. Such notice shall be deemed given one business day after the email is sent. It also failed to adequately disclose to consumers that it was not a primary ticket seller. Examples included a ticket for the Book of Mormon advertised at $135 but which was sold for $177.45 including booking and handling fees, as well as Ashes cricket tickets advertised at $330.15, but sold for $426.81 after fees were added. Frequently Asked Questions | Opera Australia Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. -Discover the hottest events in your area. 1.2 Ticketing Exchange. The ACCC has also advised consumers to steer clear of Viagogo. "Since 2018, Google has required ticket reseller platforms to demonstrate they meet a number of requirements in order to place ads with us," the spokesperson says. The ticket was sent to my home address which I took to Singapore, this ticket cost me all up $600.00 Australian dollars, unfortunately the day I got in Singapore I lost the ticket, when I contacted Viagogo they just wiped there hands even though I had a account with them. "When it comes to transactions between Australian-based consumers and off-shore businesses, I urge consumers to heed our warnings and refrain from doing business with companies such as Viagogo that refuse to comply with Australian law," Ms Petinos said. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. Elton John gig ticket scam prompts consumer warning about Viagogo after It would also add significant fees to the initial price, including a 27.6% booking fee, that were not disclosed until late in the booking process. We care about accuracy. For a list of these situations see The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. In another case related to Elton John, a consumer, Glenn, got in touch with us to describe a typical Viagogo runaround. Viagogos responses were described by the judge as giving it the appearance of being a company that is indifferent to the interests of Australian consumers and which prefers to elevate its own profit motives above those interests, even when on notice of the potential for harm being done. Dont think you would be the lucky one. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. The ACCC took action against Viagogo in August 2017, and in April 2019 the court found Viagogo had misled consumers. We are an online ticket market and we must return the tickets to the original seller so they can claim a refund for their original purchase. During this time, the Site will be temporarily unavailable. CHOICE's Jonathan Brown shares tips for how to avoid being ripped off by dodgy ticket websites. South Australia's commissioner for consumer affairs, Dini Soulio, went on record to advise consumers to avoid using Viagogo. What is the viagogo complaint handling process? Viagogo | ProductReview.com.au These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). The Department of Home Affairs acknowledges the Traditional Custodians of Country throughout Australia and their continuing connection to land, sea and community. Viagogo was ordered by the Federal Court to pay a penalty of $7 million. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. A new screen will display that allows you to begin your refund request. More like the well-compensated enabler of a dodgy platform for ticket scalping, it seems. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. 3.1 Accurate Descriptions. If the payment status in ImmiAccount is 'Credit' or Paid a refund can be requested. Posted by July 3, 2022 la times podcast on viagogo refund australia July 3, 2022 la times podcast on viagogo refund australia your Partner visa was cancelled by the Minister (unless you have requested for it to be cancelled) or. 3.4 Indemnity. The Federal Court found in April 2019 that Viagogo had long been making false or misleading representations and engaging in conduct that was likely to mislead the public. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Customer Support Sign in with the email address you used to place your order or create your listing Email Address show password or Log In with Facebook Help signing in If you can't remember the email you used, checked out as a guest or have forgotten your password, we can help! Contact @viagogo over social media Set up a Twitter account. NSW Fair Trading announced in July 2021 Viagogo was under investigation for potential breaches of the Fair Trading Act and ACL. As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. Minister for Fair Trading Eleni Petinos said the public warning comes as NSW Fair Trading alleges Viagogo has breached the Fair Trading Act (1987) and Australian Consumer Law (ACL). Read more in the Viagogo ACCC media release Responsibilities of ticket resellers About ticket resellers A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. In a statement from the ACCC, several examples were listed where Viagogo would advertise a certain price, only for the final price to be significantly higher. "Viagogo argued that I couldn't get my money from the sale until after the event, and only if the new purchaser was able to enter successfully, even though I was not the original purchaser of the tickets and had never had them in my possession," Glenn told us. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. Editor, Marcus Herbert. View FAQs you lose thetravel facility remaining on your previous visa when your RRV is granted. 'Worst deal in history': Viagogo and StubHub merger faces investigation, Viagogo 'refusing to refund fans' for gigs cancelled in pandemic, Original reporting and incisive analysis, direct from the Guardian every morning. Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. To be a member of this Site, You must agree to accept the terms in this Agreement. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you.
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