Scooter Does Not Run : ElectricScooterParts.com Support When pushing the red button and holding for a few seconds (to power on) it actually adds resistance to the front tire. Took 8 business days to fix (total of 11 calendar days). I kicked off the odometer began registering speed. Can you please tell us how we can improve this article? Choose from Same Day Delivery, Drive Up or Order Pickup. Further, the locking pin is completely . E10, E11, E12 - Contact GOTRAX Customer Support. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. Use a can of compressed air to clean out any dirt and debris that may be stuck in there. Motor stutters with rapid jerking and wont go.. possible motor failure. Amazon and the Amazon logo are trademarks of Amazon.com, Inc, or its affiliates. 0000007190 00000 n Hold down the power button for 10 seconds. New comments cannot be posted and votes cannot be cast. It's a 36V 6 Ah battery that offers higher performance. $799.00. Thus can not charge scooter. GOTRAX - F5 Electric Bike . The BBB's grade of "F" still . We'd simply like our problems fixed but also do not want others to experience the frustration and inconvenience this has caused us. 2) You are using an outlet with a higher voltage than what is recommended for fast charging. Make sure the petals are level with each other and on a flat surface. Expand the connector pins just the slightest to make sure everything is snug when you put it back together. The GOTRAX Electric Scooter Troubleshooting Guide Pull and push on each connector and individual wire inside of the connectors to make sure that all connections are properly seated and attached. You can recalibrate your Gotrax hoverboard by following the instructions above. A leading manufacturer of Electric Scooters, hoverboards and e-bikes. Store the screws and hook in a safe location for later use. The console on the scooter displays speed in MPH, battery life, and headlight. Apr 15, 2021 0000002987 00000 n The Compact 25v.2 Battery and 150 Watt electric motor powers the GKS for up to 7.5 miles per charge. GoTrax - GMAX Electric Scooter. Hold down the power button for 10 seconds. Has been extremely slow to respond with replacement parts. Weight: 17 pounds. Happy to help! Please Note, some electric scooters share error codes. Since battery indicator has 4 bars, easy to do the math. E07 - Replace Motor or Motor Wheel Assembly. Jan 7, 2020 GOTRAX - F5 Electric Bike. The tiller is constructed differently bc in the elite, the brake wire runs through the inside of the tiller, whereas in the xr and ultra, the brake wire runs on the outside of the tiller. Has seemingly chose to simply respond but not take action (i.e. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. 0000000016 00000 n If the battery is fully charged, then the issue is likely with the motherboard or wiring. Visit the Gotrax . Here is a link to find the manual for your Gotrax hoverboard. *You may need to perform a recalibration up to three times to fix your issue. Entice customers to sign up for your mailing list with discounts or exclusive offers. It goes fast and I can go up big hills . 2 - Handlebar Failure4 - Motor Signal Failure5 - Brake Lever Failure. Even if just pressing for a second - Kind of scary actually. Scary at first. %PDF-1.4 % You feel the scooter lose power and your inertia throws you forward. EXTRA FEATURES- Get the free app to choose between 3 different ride modes, track travel time and distance, share your activity with friends, and more. How to do a hard reset on GOTRAX GXL V2? - HardReset.info This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! ESn^;*43x"Ir~\+RCe&1OkX2G0Y=wIdiFS EXTRA FEATURES- Get the free app to choose between 3 different ride modes, track travel time and distance, share your activity with friends, and more. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). Disconnect the brake lever switch connector from the speed controller. We'll go through each electric scooter and the error codes that occur. First, plug in your charger and make sure that it works before continuing. Press J to jump to the feed. This is an internal issue and the bike should be sent back for repair. 0000005863 00000 n If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! 51 reviews. Max speed: 7.5 MPH. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. If there is something wrong with the scooter, you might be able to find some of the answers from the owner's manual. If only one device doesnt charge when plugged into a wall outlet, it could be an issue with that specific device or with its battery. Fix stuck GOTRAX GXL V2. bay_blade2000 3 yr. ago That's not what I am saying at all. Yes The speed of the GKS kids scooter is locked at a safe but fun 10mph. Doesn't matter if the battery is charged or not. Make sure the thread part of the console aligns with the drilled holes for the locking hook and gently press down to ensure the console is secure on the battery. 21E, 22E, 25E, and 30E - Replace console to fix error code. EDITED TO ADD ON 3/24: GoTrax has reached out to me with a solution. GOTRAX - F5 Electric Bike If there is, youll need to buy another one and replace it. Electric Scooter Troubleshooting | E-Scooter Repair Guide - Gear Honest Back wheel cover scraping tire. Problem not solved. 0000002509 00000 n Include an image for extra impact. If the unit has the handbrake, now is the time to reinstall the brake line to the hand brake. This is telling you the charger is working. There are many possible reasons why your Gotrax hoverboard is not balancing. Amazon.com: Customer reviews: Gotrax GKS Electric Scooter for Kids Age Gotrax scooter doesn't work - YouTube When it comes to hoverboards, the magic fix-all is called recalibration. Find low everyday prices and buy online for delivery or in-store pick-up. The scooter is barely accerlating (I can only get it up to 7 or 8 mph on a flat surface and not over 3mph on even . Include an image for extra impact. Aug 15, 2020 Tighten the screws firmly. . If you suspect either issue, try removing and reinserting batteries or replacing them altogether with new ones before attempting to charge your scooter again. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). The last communication I received from Gotrax instructed me to mail back all the broken parts they sent to me at my cost before they will continue helping me. In addition, I now have the old lithium ion battery I need to figure out how to dispose. will respond to the email but the response itself is not helpful). GOTRAX. First things first, check the following points: the plug in your mains power socket; the power cable that connects to the scooter; and the charging port on the scooter itself. Worse issue if in a crowd or on road and people behind you don't expect you to slow down. Hmm, I'm thinking I have one of the old GoTrax GXLs (bought it last year). Gotrax Gxl V2 Commuting Electric Scooter - Black : Target How To Fix Gotrax Scooter Not Charging - How To Finders Gotrax G3 Plus Electric Scooter, 10" Pneumatic Tires, Max 18 Mile Range and 18Mph Power by 300W Motor, Foldable Escooter for Adult Unisex. 2 Scooter are completely unusable.Which is now costing us additional money as it was the primary method to get to work. Ive taken it to work 4 times already with a round trip of about 11.5 miles (charge at work) and it's been fine. Down a hill I got up to 19 mph on the speedometer. `f25Jz>`lf(< @%-vCN I err on the conservative side, and would rather "under charge". This is a few specific actions that act as a reset for your board and can fix many common issues. I finally received the replacement parts. I try and ride economical to maximize range and durability. I have updated my review from 1 star to 3, and will update again . Make sure that these are not punctured if they are air-filled. Listen or look back to see if the rear wheel is slowly spinning. If that doesn't work, email support. GoTrax V2 Not Working. Odometer not working. A fully charged battery will have between 36 and 42 volts. Press Power Button once again to power on . Even if you've just ridden it, the battery may not be sufficiently charged. GOTRAX Scooter | GO TRAX Electric Scooter - USA Official Website Gotrax Issues : r/ElectricScooters - reddit Use a can of compressed air to clean out any dirt and debris that may be stuck in there. What if the part I ordered did not solve the problem? The GKS features 6" Solid rubber tires that absorb vibrations making a glide effortlessly on cement or paved roads. Repair frozen GOTRAX GXL V2. If you find yourself in this situation, follow these steps and your Gotrax will charge up just like new! Create an account to follow your favorite communities and start taking part in conversations. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. If it's not been used for a while, it might need charging. Here are some of the problems we have experienced separated into what we believe are minor and major issues: If you are having issues, please reply here and/or message me. 0000003099 00000 n We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty period. Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty . Therealjondotcom 3 yr. ago. Within 3 weeks, our v2 started with the "loud 'grinding' noise from front/drive wheel" then the next day would not respond to throttle at all (unit powered on, but wouldn't go) and front/drive wheel would not spin freely with the scooter on or off. Between our 4 scooters, we have many minor quality issues and a few major manufacturing issues. The problem with your Gotrax scooter may be a loose connection or a dirty charging port. Do you think most of the lower-priced scooters are having these problems? Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. I ride it to work every day rain or shine and haven't had any problems so far but today it was raining and Im afraid it has water damage potentially. - Very dangerous as you can be cruising along and the motor completely shuts off. All rights reserved. Kid really loved the speedometer and the cruise control feature! If we can't repair it, we'll send you an Amazon e-gift card for the purchase price of your covered product or replace it. Home. All night charging leads to 15 minutes of riding. Here is a link to find the manual for your Gotrax hoverboard. Error Codes These codes will pop up over your console's display when there are issues within your electric scooter. If your Gotrax is not charging through its USB charging cable, it may be because of one of two reasons: 1) The battery was left plugged in too long and turned off due to overheating, or. All electric scooter have a fuse or a circuit breaker. . This is a few specific actions that act as a reset for your board and can fix many common issues. Is a fire hazard. Also if there is a critical mass here, we may be able to have the company fix their problems. Looking For The Best Lock For An Electric Scooter? A revolution is on the way - and Electric Scooters are leading it! Read reviews and buy GoTrax Apex PRO Commuting Electric Scooter - Black at Target. Grab the new battery pack and ensure that your are installing the battery pack correctly. If damaged do not proceed. Turn the key or power switch on and engage the throttle all of the way. Reattach the console/head unit by sliding it back into place. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. I purchased a Gotrax GXL V2 and recommended it to 3 others who have also purchased it as well. Of course, with any new or growing technology there are often hiccups along the way. They can be reached at gotrax.com TROUBLESHOOTING This scooter is covered by a 90-day manufacturer's warranty that covers Thank you GoTRAX for fixing my 7 year olds birthday gift! Once you ensure the position is correct, gently slide the pack into the tiller. Powered up the scooter. Short circuit charger and handlebar: Resolved by warranty.. New handlebar and charger sent in 1 week.. 2. Always be sure to consult the . Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. Fuses are usually located on the outside of the scooter, or under the footplate in the wiring harness near the battery pack. A fully charged battery will have between 36 and 42 volts. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Mobility Scooter Battery Losing Power Uphill Fixed, How To Fix Hoverboard Battery Not Charging, Mobility Scooter Beeping And Not Moving-An Ultimate Guide, Function of the Bold Button on Cuisinart Coffee Maker-Know Everything, Can You Plug A Coffee Maker Into A Power Strip-Answered, What Happens If You Put Milk In A Coffee Maker-Truth Revealed, New AC Compressor not Turning ON- Super Quick Fixes, Should AC Drip Water Outside? If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port.
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