Why is my stainless steel exhaust rusting? This item is available in Red, Blue and Black colors. Once you go into Airplane Mode, connect your Bluetooth back on to be able to use your reader. Reset your Square Reader. Once you go into Airplane Mode, turn your Bluetooth back on to be able to use your Square Reader. To keep you safe and your devices working properly, we recommend you follow these guidelines: Always charge your Square products with the included cable and certified USB charging sources. WWW.TRUST.COM/23890/FAQ, clover 0613003369755 Go Contactless Reader Connect to power to charge the reader Get the Clover Go app clover.com/app-download, Squareup Reader User Guide EVERYTHING YOU NEED TO GET STARTED Chip and PIN and contactless , Your email address will not be published. Verify that your Square Reader can go into pairing mode. Make sure to firmly press and hold Square Readers button for a full 20 seconds. You can also first try briefly putting your device into Aeroplane mode. Make sure all connections are fully engaged before charging your device. Square cables and wall chargers are tested thoroughly and adhere to government standards. The battery is shorted out from a powerful charging source, An attempt to break the reader open to access the mechanisms inside is detected. While the reader is charging, use a small object like a hair pin, pen cap or paper clip to firmly press and hold the button on Square Reader for 20 seconds, or after the four lights stop blinking red. Were experiencing issues that may affect your Square services. Ensure that your Square Reader is fully charged and that you have a strong Wi-Fi or data connection. Leave it in place until you see four green lights. Disconnect the USB cable from the stand or dock and then attempt to pair. It uses Bluetooth Low Energy (LE) or USB (Android only) to connect to the Stripe Terminal SDK on a mobile device. Airplane Mode disables Bluetooth on your device which will cause your Square Reader to disconnect. This feedback is used only to improve this Support Centre article and is not sent to our Support team. Not currently, but you can practice taking contactless payments by completing a $1 sale and immediately processing a refund. Taking dip payments with wet credit cards can also cause water damage. Hold down the power button for approximately 20 seconds until you see red lights stop flashing on the reader. Thanks, we'll work on improving this article. If you have an iPad 2 with a Square Stand, you can connect Square Reader directly to the Stands hardware hub via USB. Why is my steam generator iron leaking water? Turn on Bluetooth in your device settings. Check out our video on Accepting Chip Card Payments with the Square Contactless and Chip Reader for additional help. To process magstripe cards, you can use the Square magstripe reader alongside your contactless and chip reader. This includes common household items such as microwave ovens, cordless phones, fluorescent lights, or using your Square Reader on a metal table. 0:00 Intro 0:10 Device troubleshooting0:38 Reader battery level0:54 Bluetooth troubleshooting1:20 Reboot your reader1:50 Re-pair your readerIf youre having trouble pairing your Square Reader to your phone or tablet, there are a couple of troubleshooting steps you can try / to get things back up and running.First, check and make sure that your devices operating system is up to date. We offer a compatible Dock for Square Reader that will charge your Square Reader while you take payments. Do not let go of the power button until after the red lights have stopped flashing. Report incorrect product info. These cases fit a variety of mobile phones and tablets. If youre having trouble accepting EMV or tap transactions: Ensure that your reader is fully charged and that you have a strong Wi-Fi or mobile data connection. Mark it as an Accepted Solution- To learn more visit the Shopify Help Center or the Shopify Blog. Connect wirelessly to your mobile device with Bluetooth LE or plug directly into an optional Square Stand and Dock for Square Reader. Keep the connectors free of foreign objects and debris. Well continue to update our status page with more information. Blinking red means low battery. Were experiencing issues that may affect your Square services. Reset your Square Reader. No, the chip reader itself has a battery built in. Do not let go of the power button until after the red lights have stopped flashing. Inspect your cables and devices for any damage or debris that could interfere with the proper performance of your Square products. MORE OPTIONS AGREE. Avoid using Square Reader in wet environments, and avoid getting water or liquid in the dip slot. Do not let go of the power button until after the red lights have stopped flashing. Check out Apples article on Bluetooth interference for additional information. Do not let go of the power button until after the red lights have stopped flashing. Move Square Reader away from sources of Bluetooth interference, such as near microwave ovens, cordless phones or fluorescent lights. make sure you are using the most recent version of the Square Point of Sale app by heading to the App Store on an Apple device, or the Play Store on an Android device.Next, make sure that your Square Reader has enough charge to pair with your device. Your Square Reader must be within three metres of your device. No, Offline Mode isnt currently available on Square Reader for contactless and chip & PIN cards. If you see Account Ineligible, your reader may have been purchased in a different country. Just navigate to Settings app on your Apple or Android device. Open Google Play, and then tap the menu button followed by "My Apps.". If the lights dont turn on, please try again and make sure to firmly press and hold the readers button for a full 20 seconds. Shipping Timeline for the Magstripe Reader. If you see a blinking red light, that means your Square Reader battery is low and should be charged immediately. If the lights dont turn on, please try again. A blinking red light is an indication that you have a low battery, and you need to charge your Square chip card reader immediately. Learn where you can purchase one. Check your batteryPush the button on your reader once to check its battery level. Do not let go of the power button until after the red lights have stopped flashing. If youre having trouble accepting chip and PIN or contactless transactions: Ensure that your Square Reader is fully charged and that you have a strong Wi-Fi or cellular data connection. Why does my app say Account Ineligible when connecting my reader? For the benefit of others who may find this topic, if you need to review, or make changes to your account, billing etc, anything sensitive please contact us via the the Shopify Help Center, selecting the live chat, email, or callback options. If you see Account Ineligible, your Square Reader may have been purchased in a different country. While Square Reader is charging, use a small object like a bobby pin, pen cap, or paper clip to firmly press and hold the button on Square Reader for 20 seconds. Do not let go of the power button until after the red lights have stopped flashing. No, Offline Mode supports magstripe payments only, so youll need to use the magstripe reader or the Square Stand. On your phone or tablet, tap into the Square Point of Sale app. Yes, you can use any standard micro-USB to USB cable, but the reader comes with one for this purpose. Use of third-party accessories not tested by Square to secure Square Reader to surfaces can add tension or pressure to the device, which can cause damage. If you see a blinking red light, that means your Square Reader battery is low and should be charged immediately. If Square Reader lights dont turn on, try again and make sure to firmly press and hold Square Reader's button for a full 20 seconds. Try plugging the power adapter into a different outlet. The Square chip card reader does require charging, but each charge lasts quite awhile. Yes, just make sure you have a strong Wi-Fi or cellular data connection to process payments and that your reader is fully charged before use. Make sure the Square Reader is firmly plugged into the USB accessory hub of your Square Stand or into a grounded AC outlet. Square Reader for Contactless and Chip Troubleshooting Green = 2 Flashes. Can I stabilise my Square Reader on my countertop? My device doesnt support BLE. If you see any debris or damage to a cable or any connectors, discontinue use and contact Square Support for a replacement. If your reader is completely out of battery, you will see two scrolling red lights when you reconnect your reader to power and it initiates charging. If you have an iPad 2 with a Square Stand, you can connect the reader directly to the Square Stands USB accessory hub. If Square Reader and device are more than three meters apart, move your Square Reader and device closer when in use. If you have an iPad 2 with a Square Stand, you can connect Square Reader directly to the Stands hardware hub via USB. Tap "Update" to begin the download and install the update. To connect your reader to another device, make sure to disconnect it from its current device. You can connect your reader to any device that supports BLE bluetooth connections. Verify that your Square Reader is connected: Check that the four numbers in your settings match your Square Readers serial number. Keep your Square Reader for contactless and chip & PIN charged and in place for quick, seamless countertop transactions by attaching it to the Dock for Square Reader. To conserve battery, your Square Reader will automatically enter sleep mode if it hasnt taken a payment for two hours, and the message Press Button on Reader Learn More will appear in the Square App. The reader will automatically go into the appropriate mode when not in use to save battery. Plug in the Square Reader for at least 20 minutes to be sure its charged. square reader flashing red 3 times. Learn how to check your readers battery level. My name is Olivia and I work here. Press and hold the button on the Square Reader for around 10-15 seconds. Always charge your device in a well-ventilated area. Do not let go of the power button until after the red lights have stopped flashing. To pair your Square Reader in the Square App: Go to the Square app and tap More from the navigation bar at the bottom of your screen. You should see one to four green lights flash depending on your Square Readers battery level. See Apples article on Bluetooth interference for additional information. If the Square Reader and device are more than three metres apart, move your Square Reader and device closer when in use. Reset your Square Reader.Hold down the power button for approximately 20 seconds until you see red lights stop flashing on Square Reader. Get the most life out of your Square Reader by avoiding damage to the hardware. If you continue to have trouble with your Square Reader after trying the above steps, you can reset your Square Reader: While Square Reader is charging, use a small object like a hair pin, pen cap or paper clip to firmly press and hold the button on Square Reader for 20 seconds. Square: Troubleshooting - Showpass An attempt to break the reader open to access the mechanisms inside is detected. If you see any debris or damage to a cable or any connectors, discontinue use and contact Square Support for a replacement. Restart your phone, tablet or other electronic device. We offer several compatible phone and tablet cases that hold both your device and your Square Reader for contactless and chip & PIN cards. Certain attachments and environments can cause damage to Square Reader over time and shorten the lifespan of your device. If Square Reader lights turn on, youre all set. Based on the issue you are describing, you will definitely need to get in touch with one of our support agents sooner than later. Were experiencing issues that may affect your Square services. To protect your Square Reader from everyday wear and tear, we recommend using the compatible cases, mounted, and charging dock featured in Square Shop. Yes, theyre just as secure as accepting chip cards. If you see a blinking red light, that means your Square Reader battery is low and should be charged immediately. Do not let go of the power button until after the red lights have stopped flashing. Use a small object like a hair pin, pen lid or paper clip to firmly press and hold the button on the reader for 20 seconds or after the four lights stop blinking red. For a family in Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Its easy! Any of the reasons above can cause the reader to become "tampered" with - the tell tale sign is typically two red flashing lights, on the outermost corners. Your Square Reader requires a strong and secure Internet connection to take card payments successfully. We offer a compatible Dock for Square Reader that will charge your Square Reader while you take payments. Why does my Square Reader disconnect when I turn on Airplane Mode? Turn on Bluetooth from your devices settings. The USB hardware hub on my Square Stand is full. Move your Square Reader away from sources of Bluetooth interference such as microwave ovens, cordless phones, fluorescent lights or using your Reader on a metal table. No, Offline Mode with Square Reader is not currently available in Australia. Navigate to Virtual Terminal > Take a Payment. Square hardware can only be used in the country where it was originally purchased. Press the button on your Square Reader once to see the battery level. Square cables and wall chargers are tested thoroughly and adhere to government standards. Press the button again to turn Square Reader on and observe any lights on the reader. Keep the connectors free of foreign objects and debris. If the lights on the Square Reader dont turn green, firmly press and hold Square Readers button for a full 20 seconds. Card Reader Has a Solid Red Light - Xerox Airplane Mode disables Bluetooth on your device, which will cause your Square Reader to disconnect. Press the button on your Square Reader once to see the battery level. Always charge your devices in a dry environment away from all sources of moisture. Keep your Square Reader for contactless and chip & PIN charged and in place for quick, seamless countertop transactions by attaching it to the Dock for Square Reader. Inspect your cables and devices for any damage or debris that could interfere with the proper performance of your Square products. Do not let go of the power button until after the red lights have stopped flashing. If you have Sony projection TV red light blinks 3 times, and the lamp has reached a high temperature. Taking insert payments with wet credit cards can also cause water damage. Rapidly flashing blue and orange: The reader has finished installing a software update. Square SPC2 Contactless and chip reader User Manual
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